Privacy Policy

Effective Date: January 1, 2026 | Last Updated: September 2026

1. Overview and Scope

SERVINCOL is committed to protecting the privacy, confidentiality, and security of our clients, prospective customers, and visitors to our website (servincol.net). This Privacy Policy explains what personal and corporate data we collect, how it is used, how we secure it, and your legal rights in accordance with United States federal and Florida state regulations, Colombian Statutory Law 1581 of 2012, and international best practices (including GDPR and CCPA/CPRA).

2. Information We Collect

We only collect information that is strictly necessary to provide our Managed IT, Cybersecurity, Cloud Infrastructure, and Nearshore Engineering services:

• Contact Information: Full name, professional email address, telephone number, job title, and company name provided via contact or diagnosis forms.
• Commercial & Billing Information: Company legal entity details, billing address, tax identification (EIN or NIT), and payment credentials processed directly via certified PCI-DSS compliant third-party gateways (e.g., Stripe, Inc. and Mercury Bank). We do not store raw credit card numbers on our servers.
• Technical & Telemetry Data: IP address, browser type, operating system version, referring URLs, and diagnostic logs submitted by authorized users for incident resolution.

3. How We Use Your Information

We process collected data exclusively for the following legitimate business purposes:

• To deliver, configure, and maintain enterprise IT infrastructure and Help Desk services.
• To respond to service tickets, emergency dispatch requests, and technical diagnostic submissions.
• To issue commercial proposals, invoices, and process subscription payments via Stripe.
• To monitor cybersecurity perimeter stability, prevent fraud, and audit authorized system access.
• To fulfill legal, tax, and contractual obligations in the United States and Colombia.

4. Non-Disclosure & Zero Sale of Data

We do not sell, rent, lease, or monetize your personal or business data under any circumstances. Data is never shared with third-party advertisers. Information is disclosed solely to authorized service providers under strict data processing agreements (such as cloud hosting providers, banking partners like Mercury Bank, and payment processors like Stripe).

5. Data Security & Storage

SERVINCOL implements industry-grade technical and organizational security measures, including 256-bit SSL/TLS end-to-end encryption, multi-factor authentication (MFA), role-based access controls, and daily automated encrypted backups to protect against unauthorized access, alteration, or disclosure.

6. International Data Transfers

As a dual-shore IT engineering organization, data may be accessed by authorized technical engineers located in our United States headquarters or our Colombia Operations & Development Center. All cross-border workflows adhere to standard contractual clauses and stringent confidentiality protocols.

7. Your Privacy Rights

Depending on your jurisdiction, you possess the right to access, rectify, update, or request the deletion of your personal data, or to opt-out of marketing communications. To exercise your rights, please submit a written request to:

8. Changes to this Policy

We may update this Privacy Policy periodically to reflect technological updates or legislative adjustments. Updated versions will be published on this page with an updated "Last Updated" date.